Whilst we all know that keeping existing customers engaged is almost always more profitable than acquiring a new one, the questions is how.
From revamping the onboarding process to proper cross-channel engagement, the right strategy for preventing churn and boosting retention will require an omnichannel approach and smart personalization.
In this easy to follow resource you’ll find:
- An introduction into the importance of customer retention
- How to balance focus on customer engagement and retention
- How to maximise retention through on-boarding strategies
- The role of data and cohort analysis
- What drives repeat purchase and loyalty
- Driving retention through cross-channel automation and across channels
To find out more about how to keep your customers engaged, please fill in the form below to get your free copy of the resource.